Frequently Asked Questions
If you don't find the answer to your question below, contact The Courier on (08) 8391 1388 or use this form to request Support.
Subscribers who were transferred on September 2025 to the new Courier Digital platform were added to the new site with a Complimentary Subscription which was set to expire on the same date as their original subscription. When a Complimentary Subscription expires, readers can no longer access Courier Digital editions unless they subscribe to either a Monthly or Annual plan.
Subscribing to a plan includes being redirected to a payment page (hosted by Stripe). Once payment has been accepted, access to Courier Digital issues is restored.
Cancelling a subscription or updating a credit card can be done through the My Account button at the top right of The Courier website home page.
Logging in
The Courier website moved to a new platform in late September 2025.
The user+password access option has been superseded.
Subscribers now log in using their registered email address.
A confirmation email is then sent which includes a link to authorising the device being used.
Once authorised, that device may be used to access all subscriber-only content including The Courier Digital Edition.
Once logged in, our system should remember the device. Exceptions can occur when the device is set to use cookie restrictions or other anonymising features.
What devices can I use my subscription with?
A Digital Edition subscription allows access across desktop, mobile and tablet devices.
The Courier Digital Editions are downloadable as PDF files.
Subscribers have access to all current and past Digital Editions using any authorised devices.
Can I read articles on the website if I am not a subscriber?
Only subscribers have access to most articles. Some articles may be marked as Free to Read (for example, if there is a community service component).
Website articles are made Free to Read at the discretion of the editor.
I'm not receiving my password reset email
Sometimes password reset emails get caught in your Spam or Junk folders. Please check there.
If you still can’t locate an email, please contact us.
Payments
Are payments secure?
All credit card payments are processed by Stripe.
Learn more about Stripe’s security here.
My Account
How do I change my email address?
Log in, click 'My account' and then click 'Edit '.
Type in your new email address and click 'Save'.
How do I update my credit card details?
Click ‘My Account’ then click 'Change' to begin a Stripe session when payment portal opens.
Cancelling a subscription
If you are currently subscribed but do not yet see an option to cancel this is because you were subscribed to the previous website on a now superseded subscription plan.
For example, someone on our now superseded three-month subscription has been added as a subscriber to the new Courier site until their old plan expires.
The transfer to the new site was achieved by allocating a temporary complimentary subscription which expires on the date their old plan would have expired.
Because there is no cash transaction involved there is no option to cancel a complimentary plan.
Once the complimentary subscription expires, the subscriber can decide whether or not to subscribe onto a monthly or annual plan.
More help?
We are here to help during normal office hours. Contact us on (08) 8391 1388 or use the button below to request support.
