If you don't find the answer to your question below, contact The Courier on (08) 8391 1388 or use this form to request Support.
FAQs: Frequently asked questions
Logging in as a Courier Digital Edition subscriber
The Courier website moved to a new content management system in late September 2025.
The user+password access option has been superseded. The new system uses an added layer of security designed to discourage the sharing of a subscription using log-in+password pair to access subscriber-only content.
Subscribers now log in with their username (i.e. email address).
A confirmation email will then be sent to that address which will include a link authorising the device being used to access all subscriber-only content.
Once logged in, a device;'s authorisation is typically remembered. Exceptions include cookie restrictions or other anonymising features being used on the device.
What devices can I use my subscription with?
A digital subscription allows access across desktop, mobile and tablet. The Courier Digital Edition is downloadable as a PDF file. Subscribers have access to all Courier Digital Editions across all devices.
Can I read articles on the website if I am not a subscriber?
Only subscribers have access to most articles. Some articles may be marked as free to read if there is a community service component. This is at the discretion of the editor.
I'm not receiving my password reset email
Sometimes password reset emails get caught in your Spam or Junk folders. Please check there. If you can’t find the email, please contact us.
Payments
Are payments secure?
All credit card payments are processed by Stripe. Learn more about Stripe’s security here.
My Account
How do I change my email address?
Click on the 'My account' button then click 'Edit '. Type in your new email address and click the 'Save' button.
How do I update my credit card details?
Click on the ‘My Account’ button then click 'Change'. The Stripe payment portal opens.
Cancelling a subscription
If you are currently subscribed but do not yet see an option to cancel this is because you were subscribed to the previous website on a now superseded subscription plan.
For example, someone on our now superseded three-month subscription has been added as a subscriber to the new Courier site until their old plan expires.
The transfer to the new site was achieved by allocating a temporary complimentary subscription which expires on the date their old plan would have expired.
Because there is no cash transaction involved there is no option to cancel a complimentary plan.
Once the complimentary subscription expires, the subscriber can decide whether or not to subscribe onto a monthly or annual plan.
More help?
We are here to help during normal office hours. Contact us on (08) 8391 1388 or request support using this form.
